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About YOHO

Customer Care Centre is serving from 10am until 10pm every day. Our Customer Care Ambassador is pleased to deliver the best and attentive services to our valued customers. The services available at our Customer Care Centre include:

Mall Services


•Self-service locker for storage (At Passenger Waiting Lounge)

•Free Wifi service

•Local phone call (Dialing only)

•Lost and found for missing person and property

•Mailing service

•Octopus card add-value service

•Gift wrapping

Baby and Kids Caring Services


•Baby trolley borrowing *

•Breastfeeding shawl borrowing *

•Disposable bib and breast pad provision *

•Hot water provision (At YOHO MALL I Nursery Room)

•Milk bottle's reheating (At YOHO MALL Nursery Room)

•Disposable Kids Toilet Seat Cover provision *

Borrowing Services


•Shoe repair adhesive borrowing *

•Small tools borrowing *

•Umbrella borrowing *

•Wheelchair borrowing *

•Wire cable for vehicle's battery borrowing *

•Environmentally-friendly bags borrowing *

Provision Services


•Sanitary napkins provision *

•Sewing kit provision *

•Mosquito patches provision *

•Wet wipes provision *

•Card provision *

•Sterilization Deodorant Spray (for clothing) provision *

•Heel Cushion Stickers Insoles provision *

•Disposable mask provision *

•Handy Clothes Wet Wipe provision *

•Glass Cleaning Cloth provision *

•Lens Cleaning Wipes provision *

•Rubber band (for hair) provision *

•Birthday candles and birthday cake toppers provision *

•SIM card holder and card remvoal pin provision *

Information Provision


•Cross border coach schedule

•Free parking redemption service

•Leasing enquiry

•Promotional event express

•Transport enquiry

•Vehicle calling services enquiry (Taxi, Van, Towing)

•Weather information

First Aid Services


•AED first aid service

•First aid kit

•Thermometers borrowing

•Cooling gel sheet provision *

•Disposable Sick Bag provision *

•External Pain Relieving Patch provision *

•Medication balm provision *

•Alcohol hand sanitizer provision *

•Hand warmer provision *

•Adhesive bandage provision *

•Blood pressure measurement services provision*

Charitable Services


•Stamps provision (HK $2.2/pc) *

•Envelopes provision (HK $1/pc) *

•Red packet (HK $1/pc) *

•Baby diaper provision (HK $2/pc) *

•Photocopy services (B&W: HK $1/page ; Colour: HK $2/page) ^

•Local facsimile (HK$1/page)

•Raincoat provision (HK$2/pc)

Pet services


•Pet cart borrowing *

•Pet carrier bag borrowing *

•Pet leash borrowing *

•Pet waste garbage bag provision *

•Pet snack provision*

•Pet cleansing wipes provision*

•Pet pee pads provision*

•Pet sanitizing spray, foot cleanser provision*

•Pet bowl borrowing*

•Pet water bottle borrowing*

Charging Services


•Self-service mobile charger borrowing *

•Wire cable for vehicle's battery borrowing *

Age-friendly Services


•Magnifier borrowing *

•Pocket Apron provision *

•Walking stick borrowing *

* First come, first served

^ Limited to 3 pieces per time

Please come to YOHO MALL I L2 /YOHO MALL II L2 Customer Care Centre or contact us at 2479 2208/ 2554 0023 for enquiry.

YOHO MALL reserves the rights of all final decision. Services may be changed without prior notice.

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YOHO Metro Circle is a large-scale integrated residential and retail development project in Yuen Long by Sun Hung Kai Properties in the North and West New Territories. The retail section is comprised of three YOHO Series shopping centers, including YOHO MALL, YOHO MIX, and YOHO PLUS, with a total floor area of 1.2 million square feet and over 430 shops. The shopping mall is connected by a large pedestrian bridge to four residential buildings with floor-to-ceiling glass, offering views of the outdoor greenery and bustling cityscape of Yuen Long from above. The project enjoys excellent transportation network and each shopping center has a unique positioning and a large amount of outdoor green space, strategically targeting different customer groups. YOHO Metro Circle is the flagship retail hub in the North and West New Territories, as well as the largest leisure and shopping destination in the future Northern Metropolis.

General Inquiries

Phone

YOHO MALL I/YOHO MIX/YOHO PLUS 2554 0023

YOHO MALL II 2479 2208

Email

yohomall-cs@kaishing.com.hk

Leasing Inquiries

Phone

2828 5188

Promotional Activities / Venue Rental Inquiries

Phone

2587 2911

Email

yohomall-1-promo@kaishing.com.hk

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