Customer Care Centre is serving from 10am until 10pm every day. Our Customer Care Ambassador is pleased to deliver the best and attentive services to our valued customers. The services available at our Customer Care Centre include:

Caring Services

  • Self-service locker for storage (At Passenger Waiting Lounge)
  • Free Wifi service
  • Local phone call (Dialing only)
  • Lost and found for missing person and property
  • Mailing service
  • Octopus card add-value service
  • Gift wrapping

Borrowing Services

  • Self-service mobile charger borrowing *
  • Shoe repair adhesive borrowing *
  • Small tools borrowing *
  • Umbrella borrowing *
  • Wheelchair borrowing *
  • Wire cable for vehicle's battery borrowing *
  • Recycle bag borrowing *

Provision Services

  • Raincoat provision *
  • Sanitary napkins provision *
  • Sewing kit provision *
  • Mosquito patches provision *
  • Wet wipes provision *
  • Card provision *
  • Sterilization Deodorant Spray (for clothing) provision *
  • Heel Cushion Stickers Insoles provision *
  • Disposable mask provision *
  • Handy Clothes Wet Wipe provision *
  • Glass cleaning cloth provision *
  • Lens Cleaning Wipes provision *
  • Disposable Vomiting Bag provision *
  • External Pain Relieving Patch provision *
  • Rubber band (for hair) provision *
  • Disposable Kids Toilet Seat Cover provision *
  • Dental floss provision *
  • Birthday candles and birthday cake toppers provision *
  • Medication balm provision *
  • SIM card holder and card remvoal pin provision *
  • Alcohol hand sanitizer provision *
  • Hand warmer provision *
  • Adhesive bandage provision *

Baby Care

  • Baby trolley borrowing *
  • Breastfeeding shawl borrowing *
  • Disposable bib and breast pad provision *
  • Hot water provision (At YOHO MALL I Nursery Room)
  • Milk bottle's reheating

Pet services

  • Pet cart borrowing *
  • Pet carrier bag borrowing *
  • Pet leash borrowing *
  • Pet waste garbage bag provision *

Information Provision

  • Cross border coach schedule
  • Free parking redemption service
  • Leasing enquiry
  • Promotional event express
  • Transport enquiry
  • Vehicle calling services enquiry (Taxi, Van, Towing)
  • Weather information

First Aid Services

  • AED first aid service
  • First aid kit
  • Thermometers borrowing
  • Cooling gel sheet provision *

Charitable Services

  • Stamps provision (HK $2.2/pc) *
  • Envelopes provision (HK $1/pc) *
  • Red packet (HK $1/pc) *
  • Baby diaper provision (HK $2/pc) *
  • Photocopy services (B&W: HK $1/page ; Colour: HK $2/page) ^
  • Local facsimile (HK$1/page)

* First come, first served
^ Limited to 3 pieces per time

Please come to YOHO MALL I L2 /YOHO MALL II L2 Customer Care Centre or contact us at 2479 2208/ 2554 0023 for enquiry.
YOHO MALL reserves the rights of all final decision. Services may be changed without prior notice.

Please Select Mall
Yoho mall 1 Yoho mall 2

YOHO MALL I

G L1 L2

YOHO MALL II

L1 L2 L3

YOHO MALL I

G L1 L2
7-Eleven
1070
AAPE by A BATHING APE
1067
ABURI-EN
2046
Aēsop (coming soon)
1005a
Aigle
2051
ALBION
1006a
American Eagle
1113-1115
ANA Sushi
1027
Ashworth
2050
agnès b. / SPORT b.
1159
aojo
1051
Bath & Body Works
1048
BE MY GOOSE
1035
Benefit
1043
Beracamy
1153
BOOK CASTLE
2053
balabala
2038
bread n butter
1085
brotzeit German Bier Bar & Restaurant
G003
Calvin Klein
1059
CANVAS
1129
CASETiFY STUDiO
1158
CHANEL
1155
Check In Taipei
G002
Chicco
2032
Chilli Lime
G007
Chow Sang Sang
1008
Chow Tai Fook
1010
Chuan Palace 念川居
2023-2027
CITY CHAIN
1081
Clarins
1036
Clémence by Rue Madame
1151-1152
Cloisonne
K8
COMEBUY TEA
2063
CookCookLand
1071
COVA
1001
Crocs
2020
Crystal Jade La Mian Xiao Long Bao
2045
CRYSTALE
1082a
CW-X & Wacoal
1086
collect point
1092
DELUXE DAIEIKI JAPANESE RESTAURANT
2001a
Dior
K3
Donguri Republic
2037
Emperor Jewellery
1031
Enoteca
1106
ESTÉE LAUDER
1041
EVISU
1116
Fast Gourmet
1023
FILA
1066
Floroma
1128a
Foodeli
2042
Francfranc
2012-2019
Fresh
1126
Glasshouse
1028-1029
Godiva
1116a
Gyumai by Beefar's
1073
ghd
1128
giordano ladies
1098-1099
Han Cha
1087
HOLLISTER
1110-1111
I-PRIMO
1049
Intique
1090
ISA
2043
ISSHO 46
1095
initial
1108-1109
Jade Garden
2039
Jo Malone London
1038
Joy & Peace
1053
JP Living Style
2021-2022
JUN SUSHI
G006
Kerastase x Beebles hair beauté
1149
KICKS LOUNGE
1112
Kiehl's
1150
Kushi Tora
1077-
L'OCCITANE
1047
LANCÔME
1037
LBuy
2030-2031
Lei Bistro
1130-1143-
Lei Garden
1130-1143
LeSportsac
1005
Levi's
1105
LIFETASTIC Patisserie
2065
LOJEL
2005
Lovisa
1100
Luk Fook Jewellery
1009
LY Bakery
1097
M.A.C
1147
Mannings Baby
2008
Mazu 馬祖台灣養生麵館
2041
Mille-Feuille Fashion Select Store
2038a
MiRABELL
1052
MLB
1068
Modern Majang Korean BBQ & Jukstory
G008
Modern Shanghai
1058
Momonittu
2028
Mother Court®
2035
Mr. Simm's Olde Sweet Shoppe
2011
MUJI
1002-1003
My Cinema
1021
mi-tu
1001a
National Geographic
1079
Nespresso
1056
NINETYs
1025
No Brand No Name
1093
NOC Coffee Co.
G010
Nodi Coffee Plus
1122
OLENS
1145
One & a Half
2058
Onitsuka Tiger
1080
Outback Steakhouse
2047 & 2048
OWNDAYS
1069a
PANDORA
1043a
Paper Stone Bakery
1022
Parisine
1118
Paul Lafayet
1082
Peach John The Store
1107
Peking Garden
2061-2062
Petkoikoi
G001
Pick Coffee by Pokka Cafe
1078-
Pitanium
1117
Pizza Maru / Maru Salon
1076
POLA
1127
Popcorn
1083
Primeval Organic
2029
Prince Jewellery & Watch
1032-1033
Prince Kitchen
1045-1046
Putien
2040
QUE
1030A
Rabeanco Rabeanco
1121
Ramen Jo
1072
RITUALS
1042a
Rolex - Chow Sang Sang
1011-1012
S.CULTURE
1089
SABON
1122a
Samsung
2006 - 2007
Sanrio Gift Gate
2057
SHISEIDO
1042
Simmons
2002
Sinomax
2003
SK-II
1040
SO! BangKok Thai Eatery & Desserts
G005
Soulgood Bakery
K10
STACCATO
1055
Swarovski
1123
T-Fresh 嚐仙
1091
Takano Ramen
1026
Tamago-EN
2060
Tea Chateau
1050
Tea WG
1120
TEFAL
2049
Tempura Tendon Tenya
2059
TERA Pancake
1075
Terrace in Seaside
2056
Tetsunabe Gyunosuke
1077
The Body Shop
1125
The L‧S Collection
1088
The Wonderful World of Whimsy
2001
TINY
2036
TISSOT & MIDO
1030
TITICACA
1096
Tonkichi Tonkatsu Seafood
1078
Toyeki 玩具站
2033
Toys'R'Us
2009 - 2010
TSL
1007
Tudor - Chow Sang Sang
1011-1012
Tutor Time International Nursery & Kindergarten
G011
UNIQLO
1156-1157
Venchi
1119
YATA
1013-1015&1018-1020
Zacky
2055
ZARA
1060-1065
ZARA Men
1101-1103

New travel destinations - Besides having the advantage of superb transportation, YOHO Mall is surrounded by a series of travel hot spots. Customers not only can enjoy the shopping, but also can have access to nature and explore the local culture very easily. There are 6 editor recommended destinations.

Yuen Long Main Road

Yuen Long Main Road is the busiest road in the town center and has witnessed the rapid urbanization of the town. There are also various restaurants on this main road, drawing many people to come for exploring the local cuisines and experiencing the diversity of this town simultaneously.

Address

Website

Image source

Baycrest

Yuen Long Park

Yuen Long Park is a leisure hotspot located on the natural woodland at Shui Ngau Leng at the southwest of Yuen Long Town Centre. It is built on a hill and surrounded by trees, bridges and birds, composing a charming picture. At the top of the hill is a seven-storey Chinese style pagoda. Visitors can enjoy the panoramic view of Yuen Long town from the upper floors. All in all, the park is a good place to have fun and enjoy the surroundings.

Address

Town Park Road North, Yuen Long, New Territories

Website

Image source

Mk2010

Hong Kong Wetland Park

Hong Kong Wetland Park is a world-class ecotourism park. It combines tourism, education and ecosystem conservation functions together into one attraction. Wetland Interactive World and Wetland Reserve are the two major areas of the park. You can get close to the habitats and wildlife via Stream Walk, Mangrove Boardwalk, etc., The park is home to an impressive cast of wildlife, including birds, amphibians, reptiles, mammals, and fishes. It is an Ideal destination for a family day out or for a gathering with friends.

Address

Hong Kong Wetland Park, Wetland Park Road, Tin Shui Wai, New Territories, Hong Kong

Website

http://www.wetlandpark.gov.hk

Image source

discoverhongkong

Lau Fau Shan

Lau Fau Shan is close to the west of Yuen Long and Shenzhen Bay as well, being well known for its fresh oyster and seafood. Apart from savoring the seafood there, buying seafood as a souvenir from the old street is also a must do. Oyster farms on the beach next to the village also unveil the wonders when the tide goes out. The visitors can also go sea fishing by renting a sampan and at the same time experience the nature of sky and sea. Last but not least, there is also a beautiful white sand beach called Ha Pak Nai as a perfect place for watching the sunset.

Address

Lau Fau Shan Main Street, Yuen Long, New Territories

Website

Image source

newbiefoto

Nam Sang Wai

Nam Sang Wai is located in the northern area of Yuen Long, being famed as the garden of Hong Kong. This place enchants the tourists as it is encircled by various natural habitats, e.g. mangroves, wetland, fishpond, etc. Besides enjoying the different habitats, the tourists can also experience the unique ride of the special local small wooden ferry across Shan Pui River.

Address

Nam Sang Wai Road, Yuen Long, New Territories

Website

Image source

angcat

Tai Tong Country Park

Tai Lam Country Part is located in the south of Yuen Long, there are barbecue areas, parking spaces and other leisure facilities. The park has attracted a lot of people who come with friends, family and pets. The park has become famous as a result of its red maple color in the autumn time.

Address

Tai Tong, Yuen Long, New Territories

Website

Image source

Michael MH Ng

YOHO MALL in Yuen Long is the flagship shopping mall in the North and West New Territories with comprehensive transportation. There are 1.1 million square feet of gross floor area including over 120,000 square feet of outdoor green space, offering over 300 shops. The design incorporates the essence of the natural landscape to create a unique space for visitors. The original design concept, diverse tenant mix, prime location and highly accessible transport make YOHO MALL the best leisure and shopping hub of the district.

General Enquiry

YOHO MALL I

2554 0023

YOHO MALL II

2479 2208

Email

yohomall-cs@kaishing.com.hk

Leasing

Phone

2828 5188

Promotion / Events / Venue Rental

YOHO MALL I/ YOHO MALL II

2587 2911
yohomall-1-promo@kaishing.com.hk