Membership of The Point by SHKP

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The Point Membership

Customers must first register as members of The Point ("members") through The Point App ("the App") / 新地商場會員計劃WeChat Official Account ("WeChat Official Account") / The Point Website ("Website") by entering the required information and an SMS authentication code.
The Point App only supports iPhone 6 or above and iOS 9 or above, and Android 5.1 or above.
The registered member name must be the same as the one stated on the related electronic payment receipts.
Members must be at least 11 years old. For customers who are under the age of 18, they should obtain consent from their parent or guardian before applying for a The Point membership.
Members must register a correct and valid mobile number from Hong Kong, Mainland China, Macau or Taiwan to receive an SMS authentication code. Members must be the legitimate owner of the registered mobile number (Note: the SMS authentication code will only be sent to the member's registered mobile number, i.e. if the member has turned on SMS Divert service, the SMS authentication code will still be only sent to the registered mobile number, but not the other mobile number that the member has diverted to). An email will be sent to the new member after successful registration for their records.
Members must register an email address which they frequently use. In case members forgot their password, a new password will be sent to this email address.
SHKP Malls take no responsibility for any undelivered SMS, push notifications or emails.
Members must ensure that the information submitted on the registration form is authentic, accurate, complete, not misleading and without any elements of fraud.
Welcome offer (if applicable) is applicable to customers upon successful registration. Each customer is entitled to the welcome offer once only. SHKP Malls will determine the customer's entitlement to the welcome offer based on the customer's transaction records with The Point.
No welcome offer (if applicable) will be given to customers who have cancelled their membership within the past 6 months from the month of new application.
SHKP Malls reserve the sole right to determine a person's eligibility for the membership and forfeit the welcome offer without prior notice.
Mobile number submitted for registration must be authentic and valid. Virtual mobile number is not accepted to be used for registration. Each mobile number can only be registered by one member. Duplicate registration of the same mobile number or holding more than one membership accounts by the same individual will not be accepted. SHKP Malls shall have the right to, without any prior notice, immediately (i) suspend or terminate such membership; (ii) forfeit all the bonus points; and (iii) disqualify the member’s rights of further reward redemption.
If members have changed their mobile number, members must inform SHKP Malls immediately and register a new membership with The Point with the new mobile number through SHKP Malls App, WeChat Official Account or Website. If members are found to have registered with The Point membership with a mobile number that they do not own legitimately, SHKP Malls have the right to suspend or terminate such membership without any prior notice.
After successful registration, if members require changing their name or birthday month, they must visit the VIP counter / Customer Care Centre at any participating SHKP Malls in person with the respective supporting documents to update such personal information.
The expiry date of migrated bonus points will remain unchanged. For example, if a member's bonus points at the New Town Plaza VIP Club are valid through 31 March 2019, then bonus points migrated from that VIP Club to The Point will also be valid through 31 March 2019.
Membership and bonus points are non-transferable.
Members should double-check their point records and details after any updates. All member data, bonus point and redemption records stored by SHKP Malls are final and
Members should keep their membership numbers, passwords and email addresses strictly confidential and secure. Members are fully responsible for any use of their accounts by any other person (including any third parties, whether used with or without the member's authorization).
Staff at SHKP Malls ("mall staff") shall have the right to request members to present a valid identification document in order to verify the member data shown on the members' mobile phone.
SHKP Malls reserve the right to suspend or terminate any membership without any prior notice if members use any accounts that belong to another person, or are found to be dishonest in their application for membership or exercise of member privileges.

Members can choose to withdraw their membership through any one of the following means; the withdrawal request will be processed within 40 days:

Visit the VIP counter / Customer Care Center of a participating SHKP Mall in person;

Mall	Location	Operating Hours	Hotline
apm	Customer Care Centre, Concourse and Upper Concourse	12:00-24:00	3148 1200
Chelsea Heights	G/F Customer Care Centre	09:00-22:00	2468 2009
Chi Fu Landmark	L5 Member Services Counter	12:00-21:00	2551 6651
East Point City	L1 Customer Care Centre	10:00-22:00	2628 7399
East Point City	L2 Gift Redemption Counter	13:00-22:00	2628 7399
Harbour North Phase I (point registration & gift redemption)	G/F Customer Care Centre, Phase I	10:00-22:00	2805 6605
Harbour North Phase II (point registration only)	1/F Customer Care Centre, Phase II	10:00-22:00	2805 6605
HomeSquare	L1 Customer Care Centre	10:00-21:00	2634 0666
K-Point	2/F Customer Care Centre	10:00-22:00	2450 0021
Landmark North	L4 Customer Care Centre (inside lift lobby)	10:00-22:00	2639 9638
Metroplaza	L2 Customer Care Centre	10:00-22:00	2429 6500
Metropolis Plaza	L2 Customer Care Centre	10:00-22:00	2673 9808
Mikiki	G/F Customer Care Centre	10:00-22:00	3980 9930
MOKO	L1 Customer Care Centre	10:00-22:00	2397 0790
New Jade Shopping Arcade	L1 Customer Care Centre	10:00-22:00	2897 8929
New Town Plaza I	L4 Customer Care Centre, New Town Plaza I	10:00-22:00	2608 9329
New Town Plaza III	L2 Customer Care Centre, New Town Plaza III	10:00-22:00	2691 6576
Park Central	L1 Customer Care Centre	10:00-22:00	3417 4328
PopWalk	G/F Customer Care Centre	10:00-22:00	2679 9300
PopWalk 2	G/F Customer Care Centre	10:00-22:00	2679 9300
Ocean PopWalk	G/F Customer Care Centre	10:00-22:00	2679 9300
Tai Po Mega Mall	L2 Customer Care Centre, Zone B	10:00-22:00	2667 4316
Tai Po Mega Mall	L2 Customer Care Centre, Zone C (near TV wall)	10:00-22:00	2665 6090
Tsuen Kam Centre	L2 Member Services Counter	10:00-22:00	2413 4682
Tsuen Wan Plaza	L3 Customer Care Centre	10:00-22:00	2498 8343
Uptown Plaza	L1 Customer Care Centre	10:00-21:30	2653 8886
V city	Customer Care Centre, MTR Level	11:00-22:00	2960 1800
V Walk	L2 Customer Care Centre	10:00-22:00	3612 1000
WTC	P2 Customer Care Centre	10:00-22:00	2576 4121
YOHO MALL I (point registration & gift redemption)	L2 Customer Care Centre, YOHO MALL I	10:00-22:00	2554 0023
YOHO MALL II (point registration only)	L2 Customer Care Centre, YOHO MALL II	10:00-22:00	2479 2208
Yuen Long Plaza	L1 Customer Care Centre	10:00-21:00	2474 3828

Send an email to thepoint-dpo@shkp.com or mail to Room 521, 5/F, Sun Hung Kai Centre, 30 Harbour Road, Wan Chai. The content must include the membership number, member name, registered mobile number and email address used for identify verification.

Upon termination or expiry of membership, all unredeemed bonus points in the member's account will be forfeited without further notice.

"Biometric Authentication" Function

Use of the "Biometric Authentication" function to login to The Point App ("the App") and redeem rewards is subject to these Terms and Conditions. By registering and activating the "Biometric Authentication" function in the App with your mobile phone or mobile device ("Designated Device"), you will be regarded as having accepted and will be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please do not register and activate the "Biometric Authentication" function in the App with any Designated Device.
The "Biometric Authentication" function is currently available on Designated Device: (1) Apple iPhone operating on iOS version 10.3 or above and (2) Android mobile device operating on Android OS version 6.0 or above. Authentication using fingerprint is available on: (1) Apple iPhone 5s or later models with Touch ID function and operating on iOS 10.3 or above and (2) Android mobile device operating on Android OS version 6.0 or above with compatible fingerprint sensor and recognized Trusted Execution Environment (TEE) enabled. Authentication using facial map (which is facial recognition) is available on Apple iPhone X or later models with Face ID function and operating on iOS 11.0 or above.
When you use "Biometric Authentication" function to login to the App and redeem rewards, you are using the fingerprint and facial map (as applicable) that is stored on your Designated Device to authenticate your identity, instead of account password. The App will access the biometric identity sensor in your Designated Device to perform the authentication using the information on that sensor. The Point will not collect and store your biometric credentials in any event.
You should ensure that you only store your own biometric credentials on your Designated Device and use your own biometric credentials to login to the App and redeem rewards. Notwithstanding this clause, if you store any other person's biometric credentials on your Designated Device, you will be taken to have permitted that other person to use his/her biometric credentials to access your The Point member account, including but not limited to redeeming your rewards and obtaining your bonus points.
You should not use facial map for authentication if you have an identical twin sibling or if your facial features are developing or are expected to change.
The "Biometric Authentication" function and the biometric identity sensor are built into the mobile phone or module on members' permitted mobile device and provided and operated by third party service providers. The Point does not operate nor control the "Biometric Authentication" function and biometric identity sensor. The Point is not responsible for any issues arising from, including but not limited to the related technology and their performance. Please contact your mobile phone or mobile device service provider if you have any queries, opinions and complaints.
The Point reserves the right to modify, suspend or terminate the use of the "Biometric Authentication" function in mobile phone or mobile device to login to the App and redeem rewards, and the right to modify these Terms and Conditions from time to time without prior notice. In case of disputes, The Point's decision is final.
The English version of these Terms and Conditions shall prevail wherever there is any inconsistency between the Chinese and English versions.
Apple, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered or in the process of being registered in the US and other countries.
Android™ is a trademark of Google LLC.

Point Registration

Members can earn 1 bonus point for every HK$1 spent by electronic payment at participating merchants under SHKP Malls.
Eligible electronic payments are limited to credit cards, EPS, debit cards, Apple Pay, Google Pay, Samsung Pay, UnionPay Mobile QuickPass, UnionPay QR Code, WeChat Pay, Alipay or other stored value facilities under the regulatory supervision of the "Payment Systems and Stored Value Facilities Ordinance" (Cap. 584) (including but not limited to Octopus, Octopus O!ePay, Tap & Go and TNG Wallet).
There is no upper limit for bonus point registration per member account per transaction day (except HomeSquare. Members with spending in HomeSquare can earn a maximum of 300,000 bonus points per transaction day. This applies to promotional offers of all kinds, including but not limited to welcome offers, birthday offers, multiple point rewards for selected merchants (if applicable), referral point rewards (if applicable), etc), while the maximum eligible spending amount of each transaction for point registration is under clause 8 of Point Registration.
Members must register bonus points earned within 14 days of the invoice date stated on the machine-printed receipts; expired receipts will not be accepted for point registration.
Bonus points have two expiry dates each year, 31 March and 30 September. This means bonus points earned from 1 October in the previous year to 31 March this year will expire on 31 March of the next year, and must be used to redeem rewards on or before 31 March of the next year. Bonus points earned from 1 April to 30 September this year will expire on 30 September of the next year and must be used to redeem rewards on or before 30 September of the next year. Expired bonus points will be forfeited automatically.
Members shall spend in their birthday months (the registered birthday month must be the same as the information shown on his/her ID card or passport) and enjoy double bonus points for their successfully approved receipts of the first bonus point registration date. Extra birthday bonus points will be credited to the member’s account automatically within 5 working days from the bonus point registration date. (Note: Each member can earn a maximum of 30,000 extra birthday bonus points per year)
Earning Bonus Points:
1. Uploading of receipts through SHKP Malls App or WeChat Official Account: members can register bonus points through the "Upload Receipt" function by uploading merchant's machine-printed receipts and corresponding electronic payment slips (which must show the payment made by the member). There is no minimum spending requirement and any amount under HK$1 will not be counted. Submissions will be reviewed within 3 working days; members should keep the original receipts and related electronic slips in case they are required for confirmation. Bonus points will be added to member's account automatically after approval, and a status update will be sent by push notification to the member's app or WeChat Official Account; members should ensure the notification functions are enabled for the App. Members can also check the status of their request under "Points Balance" in the app (listed according to spending dates).
2. At the VIP counter / Customer Care Centre of the malls where the spending was made: members are required to present their e-membership card (i.e. QR code) through the SHKP Malls App, WeChat Official Account or provide their registered mobile number with the merchants' machine-printed receipts and corresponding electronic payment slips (which must show the payment made by the member) (The spending amount must be HK$100 or above. There is no minimum spending requirement on movie tickets and cinema merchandises including purchases in snack stall / gifts shop and any amount under HK$1 will not be counted) within operating hours to register their bonus points. Staff shall have the right to request members to show their payment settlement such as credit card, EPS card, Debit Card, Apple Pay interface, GooglePay interface, Samsung Pay interface, UnionPay Mobile QuickPass interface, UnionPay QR Code interface, WeChat Pay interface, Alipay interface and other Stored Value facilities under the supervision of the "Payment Systems and Stored Value Facilities Ordinance" (Cap. 584) (including but not limited to Octopus, Octopus O!ePay, Tap & Go and TNG Wallet) for verification and confirmation of related transaction information. Each member can only provide 10 sets of receipts for point redemption each time. For remaining receipts, members need to queue up again for the next point redemption process and cannot combine with previously used receipts for point redemption.
3. Auto-earn The Point Bonus Points: please refer details to terms and conditions under "Auto-earn The Point Bonus Points".
Using the "Upload Receipt" function through the SHKP Malls App or WeChat Official Account, the maximum spending amount valid for each receipt uploaded is HK$30,000. If amounts over HK$30,000, points beyond the HK$30,000 ceiling will be forfeited and will not be re-issued. To redeem the full amount of qualified points for spending over HK$30,000, members must register points in person at the VIP counter / Customer Care Centre of the malls where the spending was made.
Members must present movie tickets for point registration. Amount stated on movie tickets will be counted for point registration. Using the "Upload Receipt" function through SHKP Malls App or WeChat Official Account, members can upload a maximum of 4 tickets per time.
Using the "Upload Receipt" function through SHKP Malls App or WeChat Official Account, members can only upload one merchant's machine-printed receipt and corresponding electronic payment slip at a time. Multiple receipts, or submissions in which either the merchant's receipt or payment slip is missing, will not be accepted.
Using the "Upload Receipt" function through SHKP Malls App or WeChat Official Account, members are required to enter their spending information, including the mall where the spending was made. If the member enters this information incorrectly or incompletely, the submission will be rejected and they will have to re-submit it within 14 days of the invoice date stated on the machine-printed receipts.
SHKP Malls retain the authority to withhold any point registration from members with faulty receipts, including but not limited to an unclear photo uploaded, a duplicated receipt number, a transaction paid by cash etc. SHKP Malls reserve the right of final decision in case of any dispute.
Only clear images of merchant's machine-printed receipts and payment slips will be accepted for registering bonus points through SHKP Malls App or WeChat Official Account. Member should ensure their mobile network is stable while uploading the images. SHKP Malls take no responsibility for an unsuccessful upload in case of an unstable mobile network.
All uploaded receipts and payment slips will be used for point registration, verification and internal audit only, and the aforesaid information will be retained for nine (9) months following the termination of your membership.
Bonus point registration accepts the receipt of purchasing designated festive food coupons (only limited to mooncake (including ice cream mooncake), Chinese New Year pudding, rice dumpling and Chinese preserved sausage vouchers). Receipts for using these designated festive food coupons and the following are not eligible to register for bonus points: Apple Store; travel agencies and cross-border buses; property agencies; fitness and beauty centers (except those beauty centers in PopWalk until 31 December 2022 or further notice); elderly homes; medical and dental/clinic services; carwash, car care services, automotive products and related service or the purchase of parking cards; kiosks, exhibition venues and temporary exhibition booths / Pop Up Stores (this merchant list is subject to change from time to time without prior notice. For details, please contact SHKP Malls); tenants located at L4 Shopping Arcade of New Jade Gardens, tenants in office buildings; hotels; banking services; insurance premiums; money exchange shops; tuition (except those tuition fees paid in PopWalk until 31 December 2022 or further notice)/membership/any other monthly fees; the purchase or topping-up of Octopus cards; value-added or payment services; mail, fax, email or phone orders; online shopping (except online purchase of movie tickets); telecommunication fees or purchase of calling cards; purchase of tickets, such as mall events or concert tickets, admission tickets to Ma Wan Park Noah’s Ark or sky 100 Hong Kong Observation Deck; trade-in transactions or product redemptions; purchase and use of cash coupons, gift cards, gift certificates, Point Dollar, SHKP Mall Gift Certificates; SHKP Mall e-Gift Certificates; gift cards; membership cards, bonus point cards, discount cards or value-added cards, shoe coupons, soup coupons, drink coupons, food coupons, cake cards and wedding coupons (including but not limited to cake cards, Chinese bridal cake cards, wedding vouchers and wedding coupons); purchase of gold grains, bars or deposits for gold saving club, payments settled by cash; payments with a handwritten, reprinted or photocopied receipt and payment slip; cancelled or returned transactions; or other non-eligible transactions.
All valid receipts and electronic payment slips must be machine-printed and clearly show the name of the merchant, shop address, invoice number, transaction number, transaction date and amount of the transaction.
The highest amount stated on merchant’s machine-printed receipts or corresponding electronic payment slips will be counted for points registration (while discounts, the use of cash coupons, Point Dollar, promotion coupons or promotional codes deducted amounts will not be eligible for point registration).
For installment payment, the full amount listed on the merchant's machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant's machine-printed receipts will be counted towards redemption.
Split payment receipts will not be accepted. Payment receipts from the same shop cannot be split into different receipts or payment slips for point or reward redemption. Therefore, the payment amount on the machine-printed receipts and corresponding electronic payment slips must be the same.
Each receipt and corresponding payment slip can only be used for point registration once and cannot be used in conjunction with other offers and promotions, except free parking.
If a member wants to cancel a purchase that has been used to redeem bonus points and get a refund, the member must first return the earned bonus points at a VIP counter / Customer Care Centre at the mall where the spending was made before getting a refund from the merchant. If a member is found using receipts that have earned bonus points from The Point to get a refund, SHKP Malls have the right to deduct corresponding points from their accounts. Members are also required to return redeemed rewards or gifts, or to pay the appropriate fee for any activity joined as a reward (with that sum to be determined by SHKP Malls).
The Point membership and bonus points registered are for the sole use of the member and cannot be transferred to others. Receipts which do not belong to the member cannot be registered for bonus points.
The name shown on the payment card must be the same as the registered member's name. Mall staff shall have the right to ask members to present documents to verify their identity and confirm a transaction, including valid identification documents and the original payment receipt or transaction record matching the payment settlement of their credit card, EPS, debit card, Apple Pay, Google Pay, Samsung Pay, UnionPay Mobile QuickPass, UnionPay QR Code, WeChat Pay, Alipay or other stored value facilities under the supervision of the "Payment Systems and Stored Value Facilities Ordinance" (Cap. 584) (including but not limited to Octopus, Octopus O!ePay, Tap & Go and TNG Wallet).
For the benefit of members and patrons, mall staff shall have the right to request the original merchant's machine-printed receipts and corresponding electronic payment slips from members for internal verification, and to record these by photographing, photo-copying and recording any relevant details. If the member refuses to present the original receipts, mall staff shall have the right to reject their point registration request. In case of disputes, SHKP Malls reserve the right of final decision.
Members can check their latest point balance on the SHKP Malls App / WeChat Official Account / Website. All point records in The Point system should prevail, final and conclusive. The Point will not accept any claim of missing bonus points after transaction. In the event of technical issues or any abnormal incidents that prevent The Point from retrieving information of a member's point balance from the system, SHKP Malls will not bear any responsibilities for any loss or damage.
Bonus points shall have no cash value and cannot be exchanged for cash. Bonus points cannot be sold, bought, transferred or moved to other accounts.
Staff of SHKP Malls and shop staff at mall merchants ("shop staff") whom are members of The Point membership program are not eligible to register points or redeem gifts from the SHKP mall that they work for. Shop staff cannot register bonus points or redeem rewards on behalf of members. SHKP Malls reserve the right to reject such point registration requests.
SHKP Malls reserve the right to terminate the membership of any member immediately if they are found to have registered bonus points with counterfeit receipts, receipts stolen from another person or using the member account (including but not limited to registering member account, bonus points or redeeming rewards) in any dishonest way. The member's bonus points will be forfeited immediately and no reward redemption will be SHKP Malls shall have the right to request a return of all redeemed rewards and to lodge a claim for compensation of any losses suffered by SHKP Malls. The individual in question shall have no right to object to such an arrangement.
SHKP Malls shall have the right to cancel or deduct bonus points that are granted to any members by error without prior notice.
SHKP Malls will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception or blocking by third party applications that cause the delay, loss, mistake or corruption of an information transfer.
If a member breaches any of these terms and conditions, including registering bonus points with receipts or the mobile phone of another person or in any dishonest way, or being shop staff and registering bonus points with transactions made by customers or on behalf of customers, or if SHKP Malls have reasonable grounds to believe that these terms and conditions have been so breached, SHKP Malls shall have the right to suspend or terminate that membership and lodge a claim for compensation of any losses suffered by SHKP Malls or participating merchants arising from this breach. SHKP Malls will not accept any suspended or terminated memberships' registered mobile numbers to register with The Point membership again.
In case of disputes related to point registration, SHKP Malls, participating merchants and suppliers reserve the right of final decision.

Auto-earn The Point Bonus Points

Applicable to Members with Dual Membership of YATA-Fans and The Point
1. By activating the "Auto-earn The Point Bonus Points" function successfully, you will be regarded as having agreed to these Terms and Conditions. Upon spending in designated YATA department stores or supermarkets (applicable to stores in The Point participating malls) and earning of YATA-Fans points, system will automatically transfer and provide related spending receipt details and mobile phone number of member to The Point for bonus point registration. Member can earn 1 The Point bonus point for every HK$1 spent (applicable to any spending receipt amount equivalent to or higher than HK$1). Eligible receipts include the receipts paid by cash and purchase of YATA gift certificate, while receipts of following are not eligible to register for bonus points of The Point: online shopping and use of gift certificates, cash coupons, YATA gift certificate / eCoupon, Point Dollar, SHKP Mall Gift Certificates and SHKP Mall e-Gift Certificate.
2. Member’s registered mobile phone numbers for YATA-Fans and The Point must be the same to enable the "Auto-earn The Point Bonus Points" function.
3. Upon successful activation of "Auto-earn The Point Bonus Points" function, but for whatever reasons, the member has not registered or is rejected to earn YATA-Fans points upon spending in designated YATA department stores or supermarkets, system will not automatically transfer and provide related spending receipt details to The Point for bonus point registration.
4. Upon successful bonus point registration under "Auto-earn The Point Bonus Points" function, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to "Auto-earn The Point Bonus Points", "Uploading of receipts through The Point App or WeChat Official Account "or "At the VIP counter / Customer Care Centre".
5. The Point bonus points, rewards and services are provided by The Point. YATA-Fans is not directly or indirectly responsible for any related bonus points, rewards and services.
6. The Point bonus point will be credited to The Point account of the member automatically within 3 working days after approval.
7. The Point member's Birthday Offer is applicable to the auto-earned basic point only, i.e. every HK$1 spending at designated YATA department stores or supermarkets (applicable to stores in The Point participating malls only) is entitled to 1 extra birthday bonus point only.
8. The registration and use of The Point bonus points is subject to others terms and conditions in "Point Registration". If there is any inconsistency, the terms and conditions in "Auto-earn The Point Bonus Points" of this session shall prevail.
9. In case of disputes, the decision of Sun Hung Kai Real Estate Agency Limited and YATA Limited shall be final and conclusive.
Applicable to Members with Dual Membership of SmarTone Plus and The Point
1. From now till 30 June 2022, upon spending at designated SmarTone stores (applicable to stores in The Point participating malls only), system will automatically transfer and provide related spending receipt details and mobile phone number of SmarTone mobile service plan users ("Users") (who successfully activating the Auto-earn The Point Bonus Points function) to The Point for bonus point registration. Users can earn 2 The Point bonus points (1 basic point and 1 extra point respectively)for every HK$1 spent(applicable to any spending receipt amount equivalent to or higher than HK$1, while any amount under HK$1 will not be counted.)Eligible receipts include the receipts of purchase of designated handsets and accessories (including the receipts paid by cash. For installment payment, the full amount listed on the merchant’s machine-printed receipt will be counted towards redemption. For deposit payment and corresponding balance payment, the amount listed on the respective merchant’s machine-printed receipts will be counted towards redemption.), The following spending amount are not eligible to register for bonus points of The Point, including but not limited to value-added services (which include Apple Care and SmarTone Screen Replace), telecommunication fees, monthly fee, purchase of prepaid cards/calling cards, fines, compensation , trade-in transactions or product redemptions, rebate, online shopping (excluding handset prepayment) and use of gift certificates, cash coupons, eCoupons, Point Dollar, SHKP Mall Gift Certificates and SHKP Mall e-Gift Certificates.
2. User’s SmarTone mobile service plan mobile number and the registered mobile phone number of The Point must be the same used to in order to activate the Auto-earn The Point Bonus Points function.
3. Upon successful bonus point registration under "Auto-earn The Point Bonus Points" function, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to "Auto-earn The Point Bonus Points", "Uploading of receipts through The Point App or WeChat Official Account "or "At the VIP counter / Customer Care Centre".
4. The Point bonus points, rewards and services are provided by The Point. S Rewards Limited is not directly or indirectly responsible for any related bonus points, rewards and services.
5. The Point bonus points will be credited to The Point account of the User automatically within 3 working days after receipt approval.
6. The Point member's Birthday Offer is applicable to the auto-earned basic point only, i.e. every HK$1 spending at designated SmarTone stores (applicable to stores in The Point participating malls only) is entitled to 1 extra birthday bonus point only.
7. If User requests for a refund (full or partial) of transaction in SmarTone stores (applicable to stores in The Point participating malls only), The relating Point bonus points will not be credited to The Point account of the User; or The Point bonus points that are credited will be automatically deducted from the point balance of The Point account of the User.
8. In case of fraud or abuse case, SHK Real and S Rewards Limited reserve the right to forfeit or deduct the bonus points that are credited without any prior notice.
9. The registration and use of The Point bonus points is subject to others terms and conditions in "Point Registration". If there is any inconsistency, the terms and conditions in "Auto-earn The Point Bonus Points" of this session shall prevail.
10. In case of disputes, the decision of SHK Real and S Rewards Limited shall be final and conclusive.
Applicable to Using Food Self Pick-up Service
1. Members who complete the transaction are to be rewarded 1 bonus point for every HK$1 spent. No minimum spending requirement is set for uploading receipt for point registration. The bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed.
2. Upon successful bonus point registration under Food Self Pick-up Service, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to Food Self Pick-up Service, "Uploading of receipts through The Point App or WeChat Official Account "or "At the VIP counter / Customer Care Centre".
3. The Point member's Birthday Offer is applicable to the auto-earned basic point only, i.e. every HK$1 spending at Food Self Pick-up Service is entitled to 1 extra birthday bonus point only.
4. The Point bonus points earned from the order will be deducted via system from The Point account of the member within 30 days from the day of order cancellation.
5. The registration and use of The Point bonus points is subject to others terms and conditions in "Point Registration". If there is any inconsistency, the terms and conditions in "Food Self Pick-up Service" shall prevail.
6. In case of disputes, the decision of SHK Real shall be final and conclusive.
Applicable to the rewards redemption with online payment for the special price
1. Members who complete the reward redemption with online payment for the special price are entitled to 1 bonus point for every HK$1 spent. The Point bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed. The corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to the "Uploading of receipts" function of The Point App and WeChat Official Account or approach the VIP counter / Customer Care Centre in person.
2. Merchants/ suppliers may reject the redemption accordingly to their operation conditions and refund of the respective bonus points and special price will be made accordingly. The redeemed bonus points and special price will be refunded, the duration of receiving refund depends on the practice of issuing banks of the credit cards; however, SHK Real has no liability or compensation shall be made for any issues, loss, charges incurred due to rejection of the order. The Point bonus points earned from the order will deduct from The Point account of the member at the same day of cancellation.
3. The Point member's Birthday Offer is not applicable to the auto-earned basic point via reward redemption with online payment for the special price.
4. The registration and use of The Point bonus points is subject to others terms and conditions in "Point Registration". If there is any inconsistency, the terms and conditions in "Reward Redemption and Merchant Privileges" shall prevail.
5. In case of disputes, the decision of SHK Real shall be final and conclusive.

Food Self Pick-up Service

All food and beverage ordering is for takeaway pick-up only, delivery is not included and not applicable to dine-in.
Merchants/Suppliers (as the case may be) reasonably endeavor to comply with the special instructions for an order. However, in some cases where this is not feasible, possible or commercially reasonable, the Merchants/Suppliers reserve the right to proceed to prepare the order in accordance with standard operating procedures. Neither Sun Hung Kai Real Estate Agency Limited ("SHK Real") nor the Merchants/Suppliers shall be responsible to replace or refund an order that does not conform to special instructions provided.
SHK Real, the participating malls, Merchants/Suppliers are not obligated to provide ingredient information or allergen information on the App and do not guarantee that the Goods sold by Merchants/Suppliers are free of allergens. Please contact the Merchants/Suppliers before placing an order on the App for any allergic reactions or dietary restrictions and other requirements.
Members have the right to a refund for a cancelled order only if the Merchant/Supplier has not yet accepted the order. Should members still decide to cancel the order after it has been accepted by the Merchants/Suppliers, you understand that no refunds (whether in whole or in part) will be issued and no Goods in the cancelled order will be tendered to the members.
When order placed, order ready for pick-up email notification will indicate the time for Pick-Up the order ("Pick-up Time"). The Merchants/Suppliers will prepare the order by the Pick-up Time. In some cases, a reasonable delay may be expected. The Pick-up Time is not guaranteed by either SHK Real, participating malls or the Merchants/Suppliers.
Members must arrive at the pick-up location to collect your Goods according to the Pick-up Time. Merchants shall not be obliged to provide the order if members fail to Pick-Up the order within the reasonable period of time. Members will still be charged for the Goods in the event fail to pick-up Goods from the Merchants/Suppliers, which no refund, exchange of Goods or any other form of products or services shall be made.
In the event of unreasonable delays in Pick-Up attributable to Members, member bears the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, no refund or replacement of the Goods shall be made.
All members using Food Self Pick-up Service must reach 18 years of age. Members below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the App and/or purchase of Goods.
To use the App, you will need to provide your personal information including a valid name, email address, a mobile phone number and a payment method details. To purchase an order, depending on which payment method you opt for, you may need to provide us with your credit card details. You accept that all orders placed under you are your sole responsibility.
SHK Real, the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused failure of completion of order/transaction, failure of delivery of confirmation email for pick-up verification or other issues of order/transaction.
Members are obliged to provide information that is complete, accurate and true for the proper processing of the order, including your contact and payment information.
To complete an order, please follow the onscreen instructions after clicking 'Confirm'. Members are required to review and confirm that all the information provided, including the amounts, pick-up details, personal details, payment information, and promotion codes (if applicable) is true, accurate and complete before you click "Confirm".
Prices quoted on the App shall be displayed in the Hong Kong Dollar. Prices and offers on the App may vary. A breakdown of the prices, discount or promotion offer and additional charges are displayed before Checkout. Confirmation of order information and payment means members accept all amounts, additional charges and the final 'Total' amount which is displayed upon order placement.
Members should enter and use the promotion code to enjoy the discount or offer before confirm the order. Except specified, no retrospective arrangement can be made.
Once the order is confirmed, no modifications, cancellation, refund, exchange, exchange for cash shall be made and it's not transferable.
Once you have pushed the button to submit order, it means you consent that your information (including but not limited to title, first name and last name and mobile phone number) will be transferred and provided to Merchants/Suppliers for the purpose of handling order. Member's information will be kept by the Merchants/Suppliers until 12:00am that night.
Limited quota applies on all the Goods supplies, while stock lasts.
All orders placed on this App must be paid in advance through the system payment gateway. No other payment method will be accepted. Cash or credit card payment made upon collection at pick-up location will not be accepted.
All purchase and transaction on this App is not eligible for any promotion, rewards, redemption activities of malls, including bonus point registration of gift (except for free parking offer redemption and other offers specified).
Members who complete the transaction are to be rewarded 1 bonus point for every HK$1 spent. No minimum spending requirement is set for uploading receipt for point registration. The bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed. The registration and use of The Point bonus points is subject to others terms and conditions in "Point Registration". If there is any inconsistency, the terms and conditions in "Food Self Pick-up Service" shall prevail.
Upon successful bonus point registration under Food Self Pick-up Service, the corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to Food Self Pick-up Service, "Uploading of receipts through The Point App or WeChat Official Account "or "At the VIP counter / Customer Care Centre".
Visa and Mastercard are accepted for payment on the App. SHK Real reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. All payment shall be processed by third party payment service provider(s). Members agree that respective credit card / payment information will be stored with third party payment service provider(s) upon confirmation of order information and payment.
Members must ensure that sufficient fund on credit card or any related wallet to fulfil payment of an order. SHK Real, the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of failure of order placement caused by insufficient fund.
Should members still decide to cancel the order after it has been accepted by the Merchants/ Suppliers, you understand that no refunds (whether in whole or in part) will be issued and no Goods in the cancelled Order will be tendered to the members. Members can only cancel the whole order. Partial cancellation is not accepted.
Merchants/ suppliers may reject the order accordingly to their operation conditions and refund will be made accordingly. Cancellation of the whole order is allowed, whereas partial cancellation is not accepted. The duration of receiving refund depends on the practice of issuing banks of the credit cards. However, no liabilities or compensation shall be made for any issues, loss, charges incurred due to rejection of the order. The Point bonus points earned from the order will be deducted via system from The Point account of the member within 30 days from the day of order cancellation.
An order confirmation email will be sent to the email address provided upon payment successfully settled and the order request will be also sent to the Merchants/Suppliers. Members can also view their order details in "My Orders" in the Food Self Pick-up Service page in the App. You will receive an order ready for pick up email upon Merchants/Suppliers' acceptance of your order request, which an order number will be attached in the email and please present this order number accordingly at the specified pick-up time and location. In case that the order is rejected by the Merchants/Suppliers, members will receive an email for cancellation. Please contact the Merchants/Suppliers directly for order enquiries. Please check the "Junk" or "Spam" mailbox in the email account or contact the Merchants/Suppliers directly. Members shall be responsible for the accuracy of the email address.
A confirmation email will be sent to email address provided upon order confirmation. An order number for pick-up will be enclosed in the order ready for pick up email upon Merchants/Suppliers' acceptance of order request. Members should provide and access the valid email account and internet to get and present the email for collection at the designated pick-up location.
A unique order number will be sent for each transaction and can be used once for the Goods collection. Order number will be void upon collection of the Goods. Please keep this order number in safe and do not share with others. Invalid/ void order number will not be accepted. No replacement, exchange or refunded will be made for invalid / void order number.
Members are responsible for inspecting the Goods/order when Pick-Up and shall report any issues and/or defects to the Merchants/Suppliers before leaving the premises of pick-up location.
All Goods are non-refundable, non-transferrable, not for sale, non-exchangeable for cash, cash coupon, gift certificate, coupon, products or services.
From time to time, the App, participating SHKP malls, the Merchants/Suppliers may run marketing and promotional campaigns which offer promotion codes, discounts, and other promotional offers to be used on the App. These offers are subject to validity periods, redemption periods, and in certain cases, may only be used once.
Offers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Offers. Unless otherwise stated, Offers can only be used on this App. Offers cannot be exchanged for cash or for sale as well.
SHK Real, participating SHKP malls and the Merchants/Suppliers reserve the right to void, discontinue or reject the use of any promotion offer without prior notice.
The right of pick-up or usage of the Goods, services or offer will be become invalid upon suspension or termination of operation of the Merchants/Suppliers.
While the participating SHKP malls and the Merchants/Suppliers makes reasonable efforts to ensure the provision of the App are updated, but do not warrant or represent that the App shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Members acknowledge and agree that use of or reliance upon the App and any content, goods, products or services accessed or obtained thereby is at sole risk and discretion.
Please expect temporary interruptions and suspension of the App due to scheduled or regular/ ad hoc system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure. SHK Real, the participating malls, Merchants/Suppliers will not bear any responsibilities.
To the extent permitted by law, SHK Real, participating SHKP malls and the Merchants/Suppliers (which shall include SHK Real and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with the App, services, and any website linked to the App and any content or material posted on it. Your exclusive remedy with respect to your use of the App is to discontinue your use of the Platforms. SHK Real, participating SHKP malls and the Merchants/Suppliers entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the App or for any other claim related in any way to your use of the App. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if SHK Real, participating SHKP malls and the Merchants/Suppliers entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the App, participating SHKP malls and the Merchants/Suppliers entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.
SHK Real, participating SHKP malls and the Merchants/Suppliers shall neither be liable for actions or omissions of the Merchants/Suppliers nor members in regard to provision of the Goods and where Merchants/Suppliers Delivery applies to your order. The App and participating SHKP malls do not assume any liability for the quantity, quality, condition or other representations of the Goods and/or services provided by the Merchants/Suppliers or guarantee the accuracy or completeness of the information (including menu information, photos and images of the Goods) displayed on the Merchants/Suppliers' listing/offering on the App. Nothing in these Terms shall exclude the Merchants/Suppliers' liability for death or personal injury arising from Vendor's gross negligence or willful misconduct.
SHK Real and the participating malls shall not be responsible for any obligations and liabilities in relation to the products or services provided by the respective product or service provider(s).
SHK Real, the participating malls and the Merchants/Suppliers reserve the right to cancel any order and/or suspend, deactivate or terminate any members' use in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with the order.
SHK Real and the participating malls will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception or blocking by third party applications that cause the delay, loss, mistake or corruption of an information transfer.
All orders and transactions are also subject to the terms and conditions of Merchants/Suppliers.
All photos and description on this App are for reference only.
Pick-up shall be rescheduled or rearranged upon Tropical Cyclone Warning Signal No.8 or above or Black Rainstorm Warning hoisted subject to the decision made by the Merchants/Suppliers and actual operation condition of the store.
Members agree and consent to SHK Real, participating SHKP malls and the Merchants/Suppliers and any of its affiliate companies collecting, using, processing, transfer and disclosing the Personal Data in accordance with these Terms and as further described in our Privacy Policy. The Privacy Policy is available via the links on the App, and shall form a part of these Terms.
Members agree to indemnify, defend, hold harmless the App, participating SHKP malls and the Merchants/Suppliers, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from the use of the App or breach of these Terms.
The App may contain links to other third party websites and by clicking on these links, members agree to do so at their own risk. The App, participating SHKP malls and the Merchants/Suppliers do not control or endorse these third party websites or links and shall not be responsible for the content of these linked pages. The App, participating SHKP malls and the Merchants/suppliers accept no liability or responsibility for any loss or damage, which may be suffered by any person in relation to their access and use of these third party links and websites.
SHK Real, the participating SHKP malls and Merchants/suppliers have the right to terminate or suspend any access to the App, for any reason, including, without limitation, if SHK Real, the participating SHKP malls and Merchants/suppliers, in its sole discretion, considers the use to be unacceptable, or in the event of any breach of the Terms. SHK Real, the participating SHKP malls and Merchants/suppliers may, but shall be under no obligation to, provide a warning prior to termination of the use of the App.
SHK Real and participating SHKP malls may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and members agree to the new Terms by continued use of the App.
If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision.
SHK Real, participating SHKP malls and the Merchants/Suppliers reserve the right and revision on above terms without prior notice. SHK Real, participating SHKP malls and the Merchants/Suppliers reserve the right of final decision in any dispute.

Reward Redemption and Merchant Privileges

Members can redeem desired rewards with the respective bonus points and the special price (if applicable) needed via The Point App or 新地商場會員計劃WeChat Official Account. Upon confirmation, the corresponding bonus points will be deducted instantly from the member’s accounts. No cancellation or point refund is allowed.
Members are required to collect or use the redeemed rewards at the designated location or participating merchants within the designated period in person. Otherwise, the rewards will be forfeited automatically, with no refund of rewards, bonus points or the paid special price.
To use a SHKP Mall e-Gift Certificate or merchant’s e-coupon in exchange for physical gifts or e-coupons at e-cert participating merchants or respective merchants, members must open The Point App’s or WeChat Official Account’s in-app scanner and scan the QR code provided by the e-cert participating merchants or respective merchants, in order to confirm that the reward is used/collected.
For redemption of gifts or event passes offered by SHKP Malls, members must scan a designated QR code or present the QR code in their e-coupon on The Point App or WeChat Official Account at the mall’s VIP counter / Customer Care Centre or event venue locations, whichever is appropriate.
Applicable to the rewards redemption with online payment for the special price:
1. Members must reached 18 years of age or must obtain consent from parent(s) or legal guardian(s) for members below the age of 18, who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the App and/or redemption.
2. To confirm the redemption, depending on which payment method you opt for, you may need to provide us with your complete, accurate and true credit card details. You accept that all redemptions placed under you are your sole responsibility.
3. SHK Real, the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused failure of completion of order/transaction, failure of delivery of confirmation email for pick-up verification or other issues of order/transaction.
4. Members are required to register your eligible credit cards of Visa, MasterCard or UnionPay ("Eligible credit cards") in the Payment Method for online payment. The registration will also be applicable to the Auto Payment Parking Service. Members are required to select any registered eligible credit card for online payment in each redemption. Members can remove any registered eligible credit card in the Payment Methods anytime.
5. After the selection of payment credit card, please follow the onscreen instructions to input Membership Password and click "Confirm", then complete the redemption as instructed. Members are required to review and confirm all redemption information, including the bonus points and special price required, collection and payment details, is true, accurate and complete before you click "Confirm"
6. Special price shall be displayed in the Hong Kong Dollar. Bonus points and special price required may vary. Confirmation of the redemption means members accept bonus points and special price required which is displayed upon redemption.
7. All redemptions must be paid in advance through the system payment gateway. No other payment method will be accepted, such as cash nor credit card payment made upon collection at the pick-up location. Upon confirmation, the corresponding bonus points and special price will be deducted instantly from the member’s accounts and eligible credit card. No change or cancellation is allowed. No refund (whether in whole or in part) will be tendered to the members by the participating Merchants/Suppliers.
8. Members who complete the rewards redemption with online payment for the special price are entitled to 1 bonus point for every HK$1 spent. The Point bonus points will be credited to The Point account of the member automatically on the same day once the transaction is confirmed. The corresponding machine-printed receipt and electronic payment slip cannot be used for The Point bonus point registration again via whatever means including but not limited to the "Uploading of receipts" function of The Point App and WeChat Official Account or approach the VIP counter / Customer Care Centre in person.
9. Unless otherwise specified, all redemptions are not eligible for any promotion, rewards or redemption activities of malls, including rewards redemption (except for free parking offer redemption and other offers specified).
10. Visa and Mastercard are accepted for online payment. SHK Real reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. All payment shall be processed by third party payment service provider(s). Members agree that respective credit card / payment information will be stored with third party payment service provider(s) upon confirmation of order information and payment.
11. Members must ensure that sufficient fund on credit card or any related wallet to fulfil payment of an order. SHK Real, the participating malls and the participating Merchants/Suppliers will not bear any responsibility in any case of failure of order placement caused by insufficient fund.
12. Merchants/ suppliers may reject the redemption accordingly to their operation conditions and refund of the respective bonus points and special price will be made accordingly. The redeemed bonus points and special price will be refunded, the duration of receiving refund depends on the practice of issuing banks of the credit cards; however, Sun Hung Kai Real Estate Agency Limited has no liability or compensation shall be made for any issues, loss, charges incurred due to rejection of the order. The Point bonus points earned from the order will deduct from The Point account of the member at the same day of cancellation.
Applicable to Point Dollar:
1. Members can redeem Point Dollar with their earned bonus points via The Point App. Upon confirmation, the corresponding points will be deducted instantly from the members’ accounts. No cancellation or point refund is allowed.
2. Every 250 bonus points can be converted to HK$1 Point Dollar; members shall spend at least HK$10 Point Dollar with no maximum restriction if he/she wishes to convert Bonus Points into Point Dollar and spends at the participating merchants (the "Participating Merchants"). A list of participating merchants can be found at https://www.thepoint.com.hk/en/point-dollar.html
3. The Point and/or Sun Hung Kai Real Estate Agency Limited is entitled to adjust Point Dollar conversion rate at any time without any prior notice and/or to restrict or limit the amount of Point Dollar a Member can spend on each transaction for any special programmes, facilities and promotional activities.
4. To redeem Point Dollar with the bonus point at the Participating Merchants, members must present the QR code generated from The Point App to the Participating Merchants. When the QR code representing the Point Dollar has been successfully scanned by the Participating Merchants, Point Dollar shall not be reversible to bonus points in all circumstances. No refund shall be allowed and Point Dollar cannot be converted into cash.
5. Point Dollar redemption request will be rejected if the point balance is insufficient or such request is not accepted by SHKP Malls for whatever reasons.
6. Spending by Point Dollar are not counted as spending amounts for redemption programmes and promotional activities organized by The Point.
7. Payment for any transaction with Point Dollar (whether in full or in part) cannot be refunded under any circumstances.
8. Point Dollar is not eligible for any transaction of value-adding services, purchasing or spending with cash vouchers/ gift vouchers/ gift cards and membership fee payment.
9. All Point Dollar cannot be revoked, transferred or exchanged for cash in any circumstances. Any unused Point Dollar balance will be forfeited.
10. If a member does not report error on Point Dollar redemption to the Participating Merchants/The Point on the same day of issuance of the transaction record, it is deemed that he/she agrees with the details of the bonus points shown on the transaction record as specified in The Point App.
11. Except for manifest errors, the records of The Point as to the number of bonus points earned or used by a member are conclusive.
12. A member may only be able to convert Point Dollar at the SHKP Malls or other location specified by The Point from time to time and The Point’s decision shall be final and conclusive.
13. The Point is entitled to deliver rewards (including but not limited to using bonus points and / or Point Dollar) to a member only when the Membership account of this Member is valid and in good standing as recognised by The Point.
Bonus points will be deducted from a member's account once the redemption is confirmed, and such redemption cannot be altered or cancelled. A gift redemption request will be rejected if the point balance is insufficient or such request is not accepted by SHKP Malls.
Members hereby understand and accept that all privileges and rewards are available in limited quantities, on a first come, first served basis, and that if a reward cannot be redeemed before the deadline due to limited stock or similar reasons, there will be no compensation for the reward or for the unused points towards it.
SHKP Malls shall have the right to change the amount of bonus points required to redeem rewards from time to time.
SHKP Mall e-Gift Certificate is valid at participating merchants of SHKP Malls ("SHKP Mall e-Cert Participating Merchants"). A list of participating merchants can be found at shkp.com/html/shkpmalle-giftcert.htm.
Applicable to Merchant Privileges: Members can present their e-membership card via the app to staff at participating merchants to enjoy year-round merchant privileges. See "Year Round Offers" on the App or WeChat Official Account for details.
All photos and descriptions are for reference only, and the actual products may vary. The rewards do not include any warranty, exchange, cash refund or change. Members are responsible for checking the quality of rewards at the time of redemption. No rewards will be re-issued and no bonus points will be refunded afterwards. SHKP Malls shall have no obligation nor liability and shall not be held liable in any events of any losses or damages related to any aspects of the food, products or services provided by suppliers, including but not limited to the quality and usage. Members hereby expressly acknowledged that any reward redeemed is the transaction between the Members or the relevant goods / service providers and that there is no contractual relationship between SHKP Malls and the Members in any kind of goods or services redeemed.
For gift redemption through SHKP Malls App and WeChat Official Account, members must read and accept the description, and terms and conditions of respective gifts, including but not limited to e-coupon expiry dates, movie tickets expiry dates, food and beverages expiry dates etc.
These terms and conditions apply to rewards and privileges provided by e-cert and Point Dollar participating merchants, merchants or suppliers. Members should refer to e-cert and Point Dollar participating merchants, merchants or suppliers for validity periods and more detailed terms and conditions.
These terms and conditions apply to rewards and privileges provided by e-cert and Point Dollar participating merchants, merchants or suppliers. Members should refer to e-cert and Point Dollar participating merchants, merchants or suppliers for validity periods and more detailed terms and conditions.
All rewards are only available while stocks last. Participating merchants, suppliers or SHKP Malls have the right to terminate the provision of particular rewards or provide similar rewards as an alternative without prior notice. SHKP Malls do not guarantee any rewards will constantly be available during the promotion period.
The right of pick-up or usage of the Goods, services or offers will become invalid upon suspension or termination of operation of the Merchants/Suppliers, no refund of bonus points, cash nor compensation will be offered.
In case of disputes related to reward redemption, SHKP Malls, participating merchants and suppliers reserve the right of final decision.

Contactless Parking and Auto Payment Parking Service

Members can register and enjoy Contactless Parking and/or Auto Payment Parking Service in car parks ("Car parks with Contactless Parking") of 19 participating SHKP Malls, namely Kwun Tong apm, Tuen Mun Chelsea Heights, Tseung Kwan O East Point City, Harbour North Phase 2-3 (Zone A & B), Sha Tin HomeSquare, Sheung Shui Landmark North, Kwai Fong Metroplaza, Sheung Shui Metropolis Plaza, San Po Kong Mikiki, Mong Kok MOKO, Sha Tin New Town Plaza, Tseung Kwan O Park Central, Tai Po Mega Mall (multi-storey carpark), Tsuen Wan Plaza, Tuen Mun V city, Nam Cheong V Walk, Causeway Bay WTC, Yuen Long YOHO MALL and Yuen Long Plaza　("participating SHKP Malls"). The participating mall list is subject to change without prior notice.
Only private vehicles are eligible for Contactless Parking Service.
Public transport vehicles (including taxi), loading and unloading of goods by any vehicles are not eligible for Contactless Parking Service.
Monthly carpark users / valet parking services cannot enjoy Contactless parking service at the associated carpark.
To enjoy Contactless Parking and/or Auto Payment Parking Service, members are required to:
1. Input vehicle plate number, Octopus Card or credit card number and mall (if applicable) in "Parking" of The Point App (Octopus Card for entry only is applicable to East Point City, Harbour North Phase 2-3 (Zone A and B), Mikiki and MOKO) .
2. Select "Activate Auto Payment" and register eligible Visa, MasterCard or UnionPay credit cards ("Eligible credit cards") once and choose one card as default card to activate this function.
3. Exit the car parks using the registered Octopus or credit card (Octopus Card for exit only is applicable to East Point City, Harbour North Phase 2-3 (Zone A and B), Mikiki and MOKO) for validation on the same day or in next visit. After validation, members can start enjoying Contactless Parking and/or Auto Payment Parking Service from their next visit onwa
By using Contactless Parking and Auto Payment Parking Service, the members expressly agree and grant the right to Sun Hung Kai Real Estate Agency Limited and Participating SHKP Malls to pass one’s member ID, vehicle plate number and credit card number to including but not limited to third-party parking system operators, in accordance with the privacy policy statement of SHKP Malls.
Members can register more than one eligible credit card for each vehicle plate number, and any one of the eligible credit cards can be set as default credit card. Default credit card can be changed to any registered card anytime. The registration will also be applicable to the "Payment Methods" in the Reward Redemption.
Each vehicle plate number can only be registered by one member for Contactless Parking through The Point App.
One member can register a maximum of three vehicle plate numbers.
For any change in ownership of registered vehicle plate number in The Point account, members must remove the relevant registered record through The Point App in "Setting" page of "Parking". If members are found to have registered with vehicle plate number that they do not own legitimately, participating SHKP Malls have the right to remove the registered vehicle plate number without any prior notice.
To enjoy Contactless Parking Service, members are required to make mobile payments in The Point App or redeem free parking to settle any parking fees before exiting the car parks. If Contactless Parking Service is suspended due to technical issue, members have to settle the payment manually when exiting the car parks.
For Auto Payment Parking Service, parking fee is charged to the default credit card activated for Auto Payment Parking Service during car exit without card tapping. The receipt will be sent to members via in-app message. In case if members settle parking fee with other payment means, should there be any outstanding parking fee, the balance will be paid with the default credit card when exiting the car parks.
Member using Contactless Parking and/or Auto Payment Parking Service can also redeem free parking privileges by bonus points and/or same day spending receipts through The Point App before exiting the car parks.
Members using Contactless Parking Service should ensure the payment of all outstanding parking fees has been successfully completed and leave the car parks within a grace period of 15 minutes after settling the parking fee. Otherwise, an additional parking fee will be charged. The grace period is subject to change without prior notice.
For Auto Payment Parking Service, parking fee is charged hourly, any period of time in less than an hour is considered as full hour. The default parking time is 1 hour. Parking fee is counted upon entry time.
If the outstanding parking fee cannot be charged to the default credit card due to issues arising from, including but not limited to system and malfunction of credit card, the system will send a "Parking Payment Reminder" to members via SMS and in-app message, and the Auto Payment Parking Service will be disabled. Members are required to settle the outstanding parking fee within 7 days via the App in order to reactivate Auto Payment Parking Service. Otherwise, all other member account functions (including Receipt Upload, Reward Redemption, and Contactless Parking Service) will be disabled. SHK Real and participating SHKP Malls reserve the right to pursue a claim through appropriate means for the outstanding parking fee against the members.
Members can choose to delete their validated vehicle plate number(s) or eligible credit card(s) at any time in The Point App.
SHK Real and participating SHKP Malls will not be held responsible for any loss or damage due to third-party access to the The Point App from stolen or lost personal mobile devices and/or failure to remove the relevant registered vehicle plate number from The Point App after change of ownership of the registered vehicle.
SHK Real and participating SHKP Malls will not be held responsible for any loss or damage caused due to malfunction of the Contactless Parking and Auto Payment Parking system or not yet updated car plate or credit card information.
In view of the nature and specific features of the Contactless Parking Service, in particular the feature of exiting car parks without a designated Octopus Card or credit card, members shall take proper safety precautions against loss of or damage to their vehicles and any goods, articles or appliances inside or outside their vehicles.
Participating SHKP Malls will not be liable for any loss of or damage to any property (including any vehicles or any goods, articles or appliances inside or outside any vehicles) resulting from or in relation to the registration, adoption or use of the Contactless Parking and/or Auto Payment Parking Service by members.
Park-and-Ride privilege cannot be used in conjunction with any other free parking privilege and/or Contactless Parking. For the terms and conditions of the Park-and-Ride privilege, please refer to the relevant posters.
General terms and conditions for parking offers from respective participating The Point Apply. For details, please visit respective mall's websites or contact Customer Care Centre.
SHK Real and participating SHKP Malls reserve the absolute right to change or amend the terms and conditions from time to time without any prior notice. In the event of a dispute, SHK Real and participating SHKP Malls reserve the absolute right of final decision on the interpretation of the terms and conditions.

Parking Privileges

Registered member of Contactless Parking Service can enjoy Parking Privileges via The Point App in designated carparks of participating SHKP Malls. Parking Privileges for Members of The Point ("Members") include, but not limited to:
1. Redemption of free parking by using bonus points ("Redemption by Bonus Points"). This redemption is only applicable to the car parks of 18 participating SHKP Malls, including Kwun Tong apm, Tseung Kwan O East Point City, Harbour North Phase 2-3 (Zone A & B), Sha Tin HomeSquare, Sheung Shui Landmark North, Kwai Fong Metroplaza, Sheung Shui Metropolis Plaza, San Po Kong Mikiki, Mong Kok MOKO, Sha Tin New Town Plaza, Tseung Kwan O Park Central, Tai Po Mega Mall (multi-storey carpark), Tsuen Wan Plaza, Tuen Mun V city, Nam Cheong V Walk, Causeway Bay WTC and Yuen Long YOHO MALL; and
2. Redemption of free parking, by making designated same-day spending at designated SHKP Malls, and uploading the same-day machine-printed receipts and corresponding original electronic payment slips from participating mall merchants through The Point App ("Redemption by Spending"). This redemption is only applicable to the car parks of Kwun Tong apm, Tuen Mun Chelsea Heights, Tseung Kwan O East Point City, Harbour North Phase 2-3 (Zone A & B), Sha Tin HomeSquare, Sheung Shui Landmark North, Kwai Fong Metroplaza, Sheung Shui Metropolis Plaza, San Po Kong Mikiki, Mong Kok MOKO, Sha Tin New Town Plaza, Tseung Kwan O Park Central, Tai Po Mega Mall (multi-storey carpark), Tsuen Wan Plaza, Tuen Mun V city, Nam Cheong V Walk and Yuen Long YOHO MALL. The participating mall list is subject to change without prior notice.
After making designated same-day spending at designated SHKP Malls, members can redeem free parking hours either by presenting the original same-day merchant’s machine-printed sales receipts and corresponding electronic payment slips at the Customer Care Centre of the mall’s car park where the car was parked, or through "Redemption by Spending" free parking feature at The Point App. Redeeming at a Customer Care Centre and The Point App with the same receipt is not allowed. Members will be requested to settle any outstanding parking fee, or deduct corresponding bonus points if found using the same set of receipts to redeem free parking privileges more than once.
To enjoy free parking using "Redemption by Spending", members are required to follow the steps below:
1. Uploading receipts through The Point App, through the "Upload Receipt" function by uploading merchant’s machine-printed receipts and corresponding electronic payment slips (the slips should meet with the Terms and Conditions of "Point Registration"). SHK Real and participating SHKP Malls reserve the right of making final decision.
2. Once the receipts have been approved successfully after uploading, members are required to redeem free parking using "Redemption by Spending" in "Parking". Please visit the Customer Care Centre of the mall if receipts have not been processed within 3 minutes and bonus points will be credited to member’s account automatically within 3 working days after verification of eligible transaction and members will be notified by app push notification.
Once the free parking hours are redeemed, they can only be used on the current parking visit at the same day. It cannot be reserved for future use.
For each parking visit, free parking privilege can only be redeemed by "Redemption by Bonus Points" and "Redemption by Spending" once each, and is subject to a maximum number of free parking hours in each malls. Regarding to maximum number of free parking hours that can be redeemed from respective SHKP malls, please refer to The Point App or in-mall promotional materials.
To enjoy free parking privileges through "Redemption by Bonus Points" and/or "Redemption by Spending", members are required to input the number of the Octopus/credit card which is used for car park entry for identification purposes.
For "Redemption by Spending", if any unqualified receipts are uploaded more than once, SHKP Malls reserve the right to freeze or suspend the provision of "Redemption by Spending" feature until the outstanding balance of the parking fee is settled.
Parking privileges for members are only valid at designated periods and may vary among different malls. For details, please refer to the respective mall’s website, Customer Care Centres or in-mall promotional materials.
For other special parking offers, including but not limited to UnionPay Card free parking, SmarTone free parking, SHKP Club star member free parking, Park-and-Ride privilege (if applicable) etc., please visit the Customer Care Centre for redemption. The availability of related offers may vary among different malls. For details, please refer to the respective mall’s website, Customer Care Centres, or in-mall promotional materials.
Unless otherwise specified and stated, parking privileges cannot be used in conjunction with other parking offers (except the standard parking offers).
Employees of merchants in participating malls are ineligible for free parking and cannot redeem free parking as a member.
Regular hourly rates shall apply for every additional hour parked beyond the redeemed free parking hours. A partial hour is considered a full hour unless stated otherwise.
Free parking redemption will be rejected once the member has settled the parking fee for a particular time period.
To redeem free parking privileges, members should ensure the redemption process has been completed. No refunds will be issued for charges due to an unsuccessful redemption.
Free parking is available on a first-come-first-served basis, and is subject to availability of parking spaces. SHKP Malls reserve the right to change, amend or terminate the free parking privilege without prior notice.
The parking privilege cannot be split, transferred, refunded or exchanged for cash or cash-equivalent coupons.
The general parking terms and conditions from respective individual SHKP malls and "Contactless Parking and Auto Payment Parking Service" apply. For details, please visit The Point’s website, The Point App, individual mall’s website or Customer Care Centre.
SHK Real and participating SHKP Malls reserve the absolute right to i) change or amend the terms and conditions from time to time without any prior notice; and ii) refuse any free parking redemption if there is a problem with the member’s receipts or payment slips. In the event of a dispute, SHK Real and participating SHKP Malls reserve the absolute right of final decision on the interpretation of the terms and conditions.

General Terms and Conditions

The Point is managed and operated by Sun Hung Kai Real Estate Agency Limited ("SHK Real").
Eligibility for membership is at the sole discretion of SHKP Malls. SHKP Malls may reject any application.
Activation of membership will be deemed to be the acceptance of all terms and conditions of The Point.
Only customers who have completed the registration process via the SHKP Malls App (which can be downloaded from the App Store or Google Play Store) / 新地商場會員計劃WeChat Official Account / The Point website are eligible to become members of The Point and enjoy member privileges.
SHK Real reserves the right to modify the structure and content of The Point at any time without prior notice, including the App; WeChat Official Account; Website; point registration, conversion and expiry dates of points, rewards and offers; redemption and collection of rewards and offers; these terms and conditions; other items; and termination of The Point. It is the responsibility of members to keep themselves up to date in respect to the structure and content of The Point, including these terms and conditions. Registering for bonus points and redeeming rewards and offers will be deemed as acceptance of all relevant changes. SHK Real will not be liable for any losses or damages resulting from changes to the structure and content, including these terms and conditions.

For any questions about The Point, members can contact SHKP Malls through any one of the following methods:

Visit a VIP counter / Customer Centre Centre at a participating SHKP Mall

Mall	Location	Operating Hours	Hotline
apm	Customer Care Centre, Concourse and Upper Concourse	12:00-24:00	3148 1200
Chelsea Heights	G/F Customer Care Centre	09:00-22:00	2468 2009
Chi Fu Landmark	L5 Member Services Counter	12:00-21:00	2551 6651
East Point City	L1 Customer Care Centre	10:00-22:00	2628 7399
East Point City	L2 Gift Redemption Counter	13:00-22:00	2628 7399
Harbour North Phase I (point registration & gift redemption)	G/F Customer Care Centre, Phase I	10:00-22:00	2805 6605
Harbour North Phase II (point registration only)	1/F Customer Care Centre, Phase II	10:00-22:00	2805 6605
HomeSquare	L1 Customer Care Centre	10:00-21:00	2634 0666
K-Point	2/F Customer Care Centre	10:00-22:00 Gift redemption： 13:00-22:00	2450 0021
Landmark North	L4 Customer Care Centre (inside lift lobby)	10:00-22:00	2639 9638
Metroplaza	L2 Customer Care Centre	10:00-22:00	2429 6500
Metropolis Plaza	L2 Customer Care Centre	10:00-22:00	2673 9808
Mikiki	G/F Customer Care Centre	10:00-22:00	3980 9930
MOKO	L1 Customer Care Centre	10:00-22:00	2397 0790
New Jade Shopping Arcade	L1 Customer Care Centre	10:00-22:00	2897 8929
New Town Plaza I	L4 Customer Care Centre, New Town Plaza I	10:00-22:00	2608 9329
New Town Plaza III	L2 Customer Care Centre, New Town Plaza III	10:00-22:00	2691 6576
Park Central	L1 Customer Care Centre	10:00-22:00	3417 4328
PopWalk	G/F Customer Care Centre	10:00-22:00	2679 9300
PopWalk 2	G/F Customer Care Centre	10:00-22:00	2679 9300
Ocean PopWalk	G/F Customer Care Centre	10:00-22:00	2679 9300
Tai Po Mega Mall	L2 Customer Care Centre, Zone B	10:00-22:00	2667 4316
Tai Po Mega Mall	L2 Customer Care Centre, Zone C (near TV wall)	10:00-22:00	2665 6090
Tsuen Kam Centre	L2 Member Services Counter	10:00-22:00	2413 4682
Tsuen Wan Plaza	L3 Customer Care Centre	10:00-22:00	2498 8343
Uptown Plaza	L1 Customer Care Centre	10:00-21:30	2653 8886
V city	Customer Care Centre, MTR Level	11:00-22:00	2960 1800
V Walk	L2 Customer Care Centre	10:00-22:00	3612 1000
WTC	P2 Customer Care Centre	10:00-22:00	2576 4121
YOHO MALL I (point registration & gift redemption)	L2 Customer Care Centre, YOHO MALL I	10:00-22:00	2554 0023
YOHO MALL II (point registration only)	L2 Customer Care Centre, YOHO MALL II	10:00-22:00	2479 2208
Yuen Long Plaza	L1 Customer Care Centre	10:00-21:00	2474 3828

Send an email to thepoint@shkp.com (content must include the member's name, registered mobile number, email address and contact number).
Call us on (852) 3766 6362 (Office hours: Monday to Friday from 9:30am to 1:00pm and from 2:30pm to 6:00pm, except public holidays).

The English version of these terms and conditions shall prevail wherever there is any inconsistency or conflict between the Chinese and English versions.

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